Work Experiences
IT & Security Manager
Aderco International SA
IT Operations & Support
- Deliver 1st and 2nd level support with a customer-focused approach while managing end-to-end IT operations.
- Supervise a two-person IT team and manage external partners ensuring SLA compliance.
- Oversee the full lifecycle of web and mobile applications (iOS/Android) including authentication, app store deployment, and backend/frontend server management.
Apple & Microsoft 365 Administration
- Administer Apple environments (macOS, iOS, iPadOS, tvOS) with Jamf Pro MDM.
- Administer Microsoft 365 (Exchange, Teams Voice, SharePoint, Intune) including domain policies, Teams queues, and CQD dashboards.
Security & Compliance
- Implement Data Loss Prevention (DLP) strategies and Microsoft Information Protection sensitivity labels to safeguard confidential data and enforce compliance.
- Administer Azure AD with IAM, SSO (SAML, OAuth2, OpenID Connect), passwordless authentication (FIDO2, Microsoft Authenticator), and risk-based conditional access policies (Zero Trust, M365 E5).
- Lead Blue Team operations with Microsoft Defender EDR/XDR, SIEM & threat detection with Microsoft Sentinel, and IDS/IPS with Defender for Endpoint/Cloud.
- Conduct Red Team security assessments and penetration testing using Kali Linux, Nmap, and Wireshark.
- Ensure ISO 27001, GDPR, and LPD compliance; contribute to Disaster Recovery Planning (DRP).
- Develop cybersecurity awareness programmes and phishing simulation campaigns.
Infrastructure & Cloud
- Manage Cisco Meraki SD-WAN, internal firewalls, NAS servers, and on-premises infrastructure with backup and monitoring solutions.
- Administer and optimize Microsoft Azure resources (VMs, storage, PostgreSQL DB) leveraging Microsoft Sentinel for centralized log management and threat detection.
Automation & Project Management
- Drive process optimization through Dynamics CRM, Dataverse, Power Platform, Power Apps, and Power Automate.
- Lead automation and AI initiatives to strengthen operational resilience and efficiency.
- Plan and deliver IT infrastructure and security projects using structured project management methodologies.
Application Support Specialist
Navori Labs
- Support for an AI-based Computer Vision and Digital Signage software solution on multiple platforms: Windows, Linux, Android, Tizen, and webOS.
- Troubleshooting on Windows Server/Client, Azure, Android, and display systems.
- SQL and IIS installation and configuration in the context of the Navori Digital Signage solution.
- Quality assurance for current and new software releases through setup of test environments and scenarios.
- Conducted customer trainings and demos; authored FAQ and technical documentation.
- Company internal IT support and handling (hybrid).
Technical Customer Consultant — Multiple Roles
Swisscom SA
Advanced Technical Support Specialist (N2)
- Expert in analyzing and resolving 2nd level disruptions for VIP, private, and SME clients of Swisscom and other ISPs.
- Configured broadband access (DSLAM), SIP telephony, and IP phones; supported on-site technicians.
- Supported iOS and Android devices including SIM/eSIM management, MobileIron, and APN settings.
- Multilingual support in French, English, and Italian.
Network and Project Management Specialist
- Managed Level 2 and 3 tickets with in-depth network disruption analysis.
- Identified defective network elements; proposed repair solutions with cost estimation and project planning.
- Coordinated with stakeholders and ensured timely project delivery within scope and budget.
Wireless and Wireline Support Specialist
- Expert assistance for Blackberry BIS, Apple, Android, and Windows Phone devices.
- Managed network coverage tickets for GSM, UMTS, and HSPA.
- Supported Swisscom Hotspot, LTE pilot services, and public wireless hotspots (Level 2).
Technical Support Specialist – Wireline & Wireless
- Managed Level 2 incidents for internet and TV services for Swisscom and ISP partners.
- Handled Blackberry BIS/BES, Apple, Android, Windows Phone; GSM/UMTS/HSPA/LTE coverage tickets.
- Proficient in BMC Remedy (Symphony); TCP/IP expertise; Mac and PC support.
Education & Certifications
📚
MS SC-401
In Progress
🏆
ITIL V4
July 2025
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PMI CAPM
January 2025
🏆
MS Security SC-200
September 2024
🏆
CompTIA Security+ SY0-601
March 2024
🏆
Cisco CCNA
September 2023
🏆
VMware VCTA-DCV
August 2023
🏆
Microsoft Azure AZ-104
August 2023
🏆
MS Teams MS-700
July 2023
🏆
MS Office 365 MS-900
May 2023
🏆
Microsoft Azure AZ-900
May 2023
📚 BTS Trade and Customer Relationship
Charles Baudelaire High School, Annecy, France | 2008