Work Experiences
IT & Security Manager
Aderco International SA
Infrastructure • Cybersecurity • Cloud • Automation • Development
Key Achievements
Operations, Cloud & Security
- Supporting and leading IT operations for an environment covering 30 employees across 5 countries.
- Migrated approximately 3 TB of corporate data to SharePoint Online and Microsoft Teams.
- Migrated 35 phone numbers to Microsoft Teams Phone using Calling Plans and Operator Connect.
- Implemented Riot cybersecurity awareness training for 30 employees.
- Leading an ISO/IEC 27001-aligned ISMS initiative with 15 security policies developed to date.
Applications, Automation & AI
- Implemented and evolved Microsoft Dynamics 365 CRM integrations with Dataverse and Power Platform.
- Leading the migration of a legacy FileMaker ERP to Odoo across 4 international entities.
- Developed more than 30 automations, flows, Power Apps and PowerShell / Python scripts.
- Implemented a secure generative AI environment based on Dust connected to multiple internal knowledge sources.
- Designed department-specific LLM agents for business teams.
IT Management
- Lead the IT strategy and day-to-day operations for a multinational environment.
- Coordinate internal users, external partners and the evolution of IT services across the business.
- Support governance, service continuity and operational efficiency with a business-first mindset.
Infrastructure & Microsoft 365
- Manage Windows Server 2025, Hyper-V, VMs, Active Directory, GPO, DNS, Microsoft Entra ID and hybrid identity.
- Deliver and administer Microsoft 365 services across Exchange Online, Teams Phone and Rooms, SharePoint and Intune; manage CQD call-quality insights, call queues and auto attendants.
- Ensure resilient operations for Linux, users, devices, backups and monitoring across the company.
Cybersecurity & Zero Trust
- Protect identities and data with Microsoft Defender XDR, Sentinel, Microsoft Purview sensitivity labels and DLP, alongside Conditional Access, MFA, FIDO2 and Entra Connect Sync.
- Strengthen Zero Trust, endpoint protection and security baselines in alignment with ISO 27001 and GDPR.
- Coordinate security awareness, monitoring and risk-reduction actions across business and technical teams.
Development & Automation
- Work on the design and administration of an Odoo ERP for an international company, covering Python modules, XML views, workflows and business rules.
- Develop automation and integrations using Python, PowerShell, REST APIs, Power Platform, Dynamics 365 and Dataverse.
- Support Linux / Ubuntu Server administration, PostgreSQL, Nginx, SSL/TLS, backup processes and API-driven integrations with Freshdesk, Azure and FileMaker.
Technology stack
- Windows Support, Windows 11, Windows Server 2025, Hyper-V, VMware ESXi, Virtual Machines, Hyper-V Virtual Switch, VLAN, Active Directory Domain Services, Group Policy, DNS, Microsoft Entra ID, Entra Connect Sync, Hybrid Identity, Conditional Access, FIDO2, Microsoft Authenticator, Zero Trust.
- Apple Support, Jamf Pro, MDM, Python, Odoo, PostgreSQL, XML, Ubuntu Server, Linux, Nginx, REST API, Dynamics 365, Microsoft 365, Azure, Cisco Meraki and Power Platform.
Application Support Specialist
Navori Labs
- Support for an AI-based Computer Vision and Digital Signage software solution on multiple platforms: Windows, Linux, Android, Tizen, and webOS.
- Troubleshooting on Windows Server/Client, Azure, Android, and display systems.
- SQL and IIS installation and configuration in the context of the Navori Digital Signage solution.
- Quality assurance for current and new software releases through setup of test environments and scenarios.
- Conducted customer trainings and demos; authored FAQ and technical documentation.
- Company internal IT support and handling (hybrid).
Technical Customer Consultant — Multiple Roles
Swisscom SA
Key Achievements
Network Diagnostics
- Advanced analysis of access-network faults.
- Analysis of resynchronizations, CRC errors, bandwidth fluctuations and noise margins.
- Contributed to the design of a diagnostic tool comparing multiple lines connected to the same distribution point to identify common failures.
- Identification of potentially defective cable sections.
Field Project Management
- Coordinated measurements and field interventions with engineering teams.
- Supported infrastructure repair and cable replacement projects.
- Managed technical projects involving analysis, feasibility, budgeting and planning.
- Decision-making authority for projects and interventions up to CHF 100,000 without prior escalation to direct management.
Advanced Technical Support Specialist (N2)
- Expert in analyzing and resolving 2nd level disruptions for VIP, private, and SME clients of Swisscom and other ISPs.
- Configured broadband access (DSLAM), SIP telephony, and IP phones; supported on-site technicians.
- Supported iOS and Android devices including SIM/eSIM management, MobileIron, and APN settings.
- Multilingual support in French, English, and Italian.
Network and Project Management Specialist
- Managed Level 2 and 3 tickets with in-depth network disruption analysis.
- Identified defective network elements; proposed repair solutions with cost estimation and project planning.
- Coordinated with stakeholders and ensured timely project delivery within scope and budget.
Wireless and Wireline Support Specialist
- Expert assistance for Blackberry BIS, Apple, Android, and Windows Phone devices.
- Managed network coverage tickets for GSM, UMTS, and HSPA.
- Supported Swisscom Hotspot, LTE pilot services, and public wireless hotspots (Level 2).
Technical Support Specialist – Wireline & Wireless
- Managed Level 2 incidents for internet and TV services for Swisscom and ISP partners.
- Handled Blackberry BIS/BES, Apple, Android, Windows Phone; GSM/UMTS/HSPA/LTE coverage tickets.
- Proficient in BMC Remedy (Symphony); TCP/IP expertise; Mac and PC support.
Education & Certifications
📚
Microsoft SC-100
In preparation
📚
ISO/IEC 27001 Lead Implementer
In preparation
🏆
Microsoft SC-401
August 2026
🏆
ITIL V4
July 2025
🏆
PMI CAPM
January 2025
🏆
Microsoft Security SC-200
September 2024
🏆
CompTIA Security+ SY0-601
March 2024
🏆
Cisco CCNA
September 2023
🏆
VMware VCTA-DCV
August 2023
🏆
Microsoft Azure AZ-104
August 2023
🏆
Microsoft Teams MS-700
July 2023
🏆
Microsoft 365 MS-900
May 2023
🏆
Microsoft Azure AZ-900
May 2023
📚 BTS Trade and Customer Relationship
Charles Baudelaire High School, Annecy, France | 2008