Experience

• Supervise a two-person IT team and manage external partners, ensuring SLA compliance and delivery of secure, reliable IT services.
• Administer Microsoft 365 (Exchange, Teams Voice, SharePoint, Intune) and Apple devices (macOS, iOS, iPadOS, tvOS) with Jamf Pro.
• Lead Blue Team operations (MS Defender EDR/XDR) and conduct Red Team security assessments (Kali Linux, Nmap, Wireshark).
• Implement DLP strategies, Microsoft Information Protection labels, Zero Trust, IAM, SSO (SAML, OAuth2, FIDO2) and risk-based conditional access.
• Administer Cisco Meraki SD-WAN, internal firewalls and Azure resources (VMs, PostgreSQL, storage).
• Integrate Dynamics CRM, Dataverse, Power Platform, Power Automate and Power Apps to streamline business processes.
• Ensure ISO 27001, GDPR and LPD compliance; contribute to Disaster Recovery Planning (DRP).
• Develop cybersecurity awareness programmes and automated phishing simulation campaigns.
• Oversee the full lifecycle of web and mobile applications (iOS/Android).

M365 E5 Azure Jamf Pro Cisco Meraki MS Defender Sentinel Power Platform

• Support for AI-based Computer Vision and Digital Signage software on Windows, Linux, Android, Tizen, and webOS.
• Troubleshooting on Windows Server/Client, Azure, Android and display systems.
• SQL and IIS installation and configuration. Quality assurance and documentation writing.
• Customer training, demos and internal IT support (hybrid).

• Advanced Technical Support (Level 2 & 3): Internet, telephony (fixed/SIP), TV and mobile services for VIP, SME and ISP customers.
• In-depth diagnostics on TCP/IP, DNS, DHCP, VPN, VLANs and broadband access (DSLAM).
• Cross-platform support: Windows, macOS, iOS, Android. Managed mobile device profiles (SIM, eSIM, MobileIron).
• Managed full lifecycle of network repair and improvement projects: analysis, planning, execution, delivery.
• Coordinated multidisciplinary teams, incident tracking and stakeholder communication.
• Multilingual customer support in French, English and Italian.

• BTS Trade and Customer Relationship – Charles Baudelaire High School, Annecy, France (2008)