Beyond day-to-day IT operations, I design and implement solutions that modernize business environments, strengthen security and automate operational processes.

My projects span Microsoft 365, Azure, cybersecurity, cloud telephony, ERP, CRM, artificial intelligence and business process automation.

Key Metrics

5
Countries Supported
3 TB
Data Migrated to Cloud
35
Teams Phone Numbers Migrated
30+
Automations, Flows & Scripts
15
ISO 27001 Policies
30
Employees Supported
4
ERP Entities
CHF 100K
Decision-Making Authority · Swisscom

Scope: the Aderco environment I support, covering 30 employees across 5 countries, including India. The 15 policies belong to an ongoing ISMS implementation aligned with ISO/IEC 27001.

Selected IT Transformations

Cybersecurity Awareness Program

Riot Cybersecurity Awareness Phishing Simulation Security Training

Implemented a company-wide cybersecurity awareness and training platform using Riot, covering 30 employees.

Approach & implementation

The program includes continuous security training and simulated phishing campaigns designed to improve employee awareness of modern cyber threats.

Results & impact

  • 30 employees covered
  • Continuous security awareness training
  • Simulated phishing campaigns
  • Improved cybersecurity culture across the organization

Group Telephony Migration to Microsoft Teams

Microsoft Teams Phone Calling Plans Operator Connect Microsoft 365 Cloud Telephony

Led the migration of the group's corporate telephony infrastructure to Microsoft Teams Phone.

Approach & implementation

Migrated 35 phone numbers using Microsoft Calling Plans and Operator Connect, consolidating telephony services within Microsoft 365 and reducing dependency on traditional phone systems.

Results & impact

  • 35 phone numbers migrated
  • Centralized Microsoft Teams telephony
  • Microsoft Calling Plans and Operator Connect
  • Simplified administration
  • Reduced dependency on legacy telephony systems

SharePoint Online & Teams Migration

SharePoint Online Microsoft Teams Microsoft 365 Cloud Migration Document Management

Led the migration of the company's document and collaboration environment to SharePoint Online and Microsoft Teams.

Approach & implementation

Approximately 3 TB of data was migrated to modernize document management, collaboration and access to corporate information.

The project also included restructuring permissions and improving document governance.

Results & impact

  • 3 TB of data migrated
  • SharePoint Online adoption
  • Microsoft Teams integration
  • Modernized collaboration
  • Improved document governance and access control

In progress · ISO/IEC 27001 alignment

ISO/IEC 27001 ISMS Implementation

ISO 27001 ISMS Information Security Risk Management Governance Compliance

Leading the progressive implementation of an Information Security Management System aligned with ISO/IEC 27001.

Approach & implementation

The initiative includes security policies, risk management, access control, incident management, IT asset management, business continuity and security governance.

15 security policies have currently been developed as part of the program.

Results & impact

  • 15 ISO 27001-related security policies developed
  • Formalized information security governance
  • Risk and IT asset management
  • Improved audit readiness
  • Progressive ISMS implementation

Microsoft Dynamics 365 CRM Implementation

Dynamics 365 Dataverse Power Platform CRM Digital Transformation

Contributed to the architecture, implementation and evolution of Microsoft Dynamics 365 CRM to centralize customer and commercial information.

Approach & implementation

Designed integrations with Dataverse, Power Platform and internal business systems to automate data exchanges and improve data reliability.

Results & impact

  • Centralized commercial data
  • Improved CRM processes
  • Dataverse integration
  • Power Platform integration
  • Automated application data flows

In progress · Progressive migration

ERP Transformation: FileMaker to Odoo

Odoo Python PostgreSQL Linux ERP REST API FileMaker

Leading the progressive migration of a legacy FileMaker-based ERP environment to a modern Odoo platform.

Approach & implementation

The project covers four international entities:

  • Switzerland
  • Belgium
  • United Kingdom
  • Singapore

The initiative includes redesigning business processes covering sales, customers, vessels, logistics, inventory, orders and invoicing.

Developing custom Odoo modules in Python including:

  • data models
  • workflows
  • business rules
  • access controls
  • XML views
  • constraints
  • API integrations

Technical architecture:

  • Odoo
  • Python
  • PostgreSQL
  • Ubuntu Linux
  • Nginx
  • REST APIs

The platform integrates with enterprise systems including Dynamics 365, Freshdesk and existing business applications.

Results & impact

  • Legacy ERP modernization
  • 4 international entities
  • Business process redesign
  • Custom Odoo development
  • Modern Linux/PostgreSQL architecture
  • Progressive reduction of FileMaker dependency

IT & Business Process Automation

Power Automate Power Apps Python PowerShell Automation Microsoft 365

Designed and developed more than 30 automations, applications, flows and scripts to reduce manual operations and improve IT and business process reliability.

Approach & implementation

Technologies include:

  • Microsoft Power Automate
  • Microsoft Power Apps
  • Python
  • PowerShell
  • Microsoft Graph
  • REST APIs

Automations cover:

  • Microsoft 365 administration
  • data processing and synchronization
  • application integrations
  • business workflows
  • IT operations
  • automated resource management
  • data validation

Results & impact

  • 30+ automations, flows, applications and scripts
  • Reduced manual operations
  • Improved data reliability
  • Standardized IT processes
  • Increased operational efficiency

Network Diagnostics & Field Project Management – Swisscom

Swisscom Network Diagnostics Project Management DSL Copper Network Infrastructure Field Operations

During my experience at Swisscom, I contributed to advanced access-network fault analysis and coordinated infrastructure repair projects.

Approach & implementation

Analyzed customer lines showing degradation indicators including:

  • frequent resynchronizations
  • CRC errors
  • bandwidth fluctuations
  • degraded noise margins

Contributed to the development of a new diagnostic tool capable of comparing multiple lines connected to the same network distribution point (PT) and identifying lines presenting abnormal values.

This correlation approach helped identify common patterns and locate potentially defective cable sections.

Coordinated subsequent field operations including:

  • physical measurements
  • fault localization
  • cable diagnostics
  • field technician coordination
  • cable section replacement
  • resolution follow-up

Responsibility and autonomy:

Authorized to make operational project decisions involving budgets of up to CHF 100,000 without prior escalation to direct management.

Results & impact

  • Proactive network fault analysis
  • Identification of defective cable sections
  • Coordination of field engineering teams
  • Contribution to the design of a network diagnostic tool
  • Technical project and budget management
  • Decision-making authority up to CHF 100,000

Technologies & Expertise

Microsoft ecosystem

Microsoft 365 Azure Entra ID Microsoft Defender Microsoft Sentinel Microsoft Purview SharePoint Online Microsoft Teams Teams Phone Dynamics 365 Dataverse Power Apps Power Automate Microsoft Graph

Infrastructure

Windows Server Hyper-V Linux Ubuntu Nginx PostgreSQL Cisco Meraki Synology

Security

Zero Trust MFA Conditional Access FIDO2 DLP Information Protection ISO 27001

Development & Integration

Python PowerShell REST APIs Odoo XML FileMaker

Artificial Intelligence

Generative AI LLM Dust AI Agents Enterprise Knowledge